FAQs
Frequently Asked Questions
Shipping
Do you offer free shipping?
Absolutely! Enjoy free shipping on all orders above $75.
How do I know if my order has been shipped?
You’ll receive a confirmation email with your tracking number as soon as your order is shipped.
Can I track my order?
You bet! Use the tracking number provided in the confirmation email to monitor your order’s journey.
Do you offer international shipping?
Yes, we go global! Please note that shipping times can vary depending on your location.
Payment & Pricing
What payment methods do you accept?
We accept all major credit cards and PayPal for your convenience.
What currency are the prices in?
All prices you see are in USD.
Do you offer wholesale pricing?
Absolutely! For bulk orders, shoot us an email at support@moiasun.com for exclusive pricing.
Order & Return Policy
When will my order ship?
We aim for speed! Allow 1-3 days for production and 7-14 business days for shipping.
What if I'm not happy with my order?
No worries! We offer a 100% money-back guarantee for defective or damaged products. You have 30 days to return the item for a full refund. Note: return shipping is at your own expense.
Can I cancel my order?
Certainly! Cancel any time before the order ships for a full refund.
I entered an incorrect address. What now?
Simply reply to your order confirmation email to confirm the correct address. We offer a 24-hour grace period for changes.
Additional Help
How long does shipping take?
On average, shipping takes 7-14 business days, varying by location.
Have more questions?
We’re all ears! Email us at support@moiasun.com or call +1 818-304-9722 (Text Only). For a prompt response, include your order number and clearly state your issue.